It involves the management both of external linkages and of knowledge flows within the enterprise, including methods and procedures for seeking external knowledge and for establishing closer relationships with other enterprises suppliers, competitors, customers or research. Knowledge management is a discipline a lot of people think knowledge management is a technology or software solution but it is much more than that. From information management to knowledge management. Knowledge management systems encompass both human and automated activities and their associated artifacts. Obviously, you have to have a good piece of software or a good system to capture knowledge. Components of knowledge management the process component include standard processes for knowledgecontribution, content management accepting content, maintaining quality, keeping content current, deleting or archiving content that is obsolete, retrieval, membership on. A critical issue in adoption of knowledge management initiatives is the preliminary preparation of the organization to accept, adopt, and utilize new knowledge management processes. Information and knowledge management 2 data information applied for a purpose. Km is about systems and technologies km is about people and learning organisations. Designing a reference model latifa oufkir, mounia fredj and ismail kassou. The first pertains to a defined body of information.
Knowledge management glossary knowledge research institute, inc. The aim of the study is to provide a theoretical background to knowledge management and related concepts and to determine the current situation with regard to. Knowledge just as the words data and information are used interchangeably, there is considerable blurring and confusion between the terms information and knowledge. New research on knowledge management models and methods. Knowledge management issues are said to include developing, implementing, and maintaining appropriate organizational. As a discipline, it has reached a state of maturity where. Knowledge management 3 why knowledge management application of knowledge management km lie in the below four key areas globalization of business. The languagebecomes confusing when authors such as nonaka and takeuchi 1995 insist that organizational learning and the knowledge creation process are different concepts. It offers a framework for balancing the myriad of technologies and.
It is this last sort of knowledge that is central to recent work in epistemology. Knowledge management is responsible for providing the assessment of and accessibility to refined information i. Research article performance measurement for knowledge. Pdf on jan 1, 2006, olivier devise and others published knowledge management and management of meaning find, read and cite all the research you need on researchgate. This knowledge management tools and techniques manual is the first release of a description of some of the key knowledge management km methods, tools, technologies, and techniques to be considered for selection within a km implementation initiative, especially in small and mediumsized enterprises. Knowledge management technology people process figure 1. A historical perspective 63 the prophets traditions also have a clear guidance related to the management.
Wikis encompass many aspects of knowledge management and active communication between employees in organisation. This threetier perspective is key to the future of km because it formally specifies the role that km should play relative to a range of behaviours in organisations that shape. The paper integrates four terms used in relation to knowledge explicit, tacit, declarative and procedural and it introduces an additional category. Serban, jing luan in the early 1990s, corporations coined the concept and movement of knowledge management, which is an institutional systematic effort to capitalize on the cumulative knowledge that an organization has. Pdf purpose the purpose of the paper is to present a vocabulary of terms that clearly define knowledge management km activities in order to move. The prophet in one of his traditions regarding management is reported to have said. Risk management benchmarking a significant element of the business community also views knowledge management as a natural extension of business process reengineering, a fact underscored by the recent announcement that. The encyclopedia of knowledge management is the most comprehensive source of coverage related to the past, present, and emerging directions of knowledge management the encyclopedia of knowledge management provides a broad basis for understanding the issues, technologies, theories, applications, opportunities, and challenges being faced by researchers and.
Knowledge management is the process of finding, gathering, assessing, organizing, and sharing information or knowledge, such as documents, procedures, resources, and worker skills. It refers to a multidisciplinary approach to achieving organisational objectives by making the best use of knowledge. Knowledge management as an important tool in organisational management. This book aims to introduce readers to the recent research topics, it is titled new research on knowledge management models and methods. The balanced scorecard method 275 the house of quality method 277 key points 279 discussion points 279 notes 280. Part 5 suggested principles for the knowledge management strategy 17 7. An established discipline since 1991 citation needed, km includes courses taught in the fields of business administration, information systems. Knowledge is an abstract concept without any reference to the tangible. Publications addressing knowledge management often use the term knowledge to.
Knowledge management involves activities related to the capture, use and sharing of knowledge by the organisation. Knowledge management may also include new knowledge creation, or it may solely focus on knowledge sharing, storage, and refinement. It is a very powerful concept, yet it has no clear definition so far. There are several different, and sometimes quite confusing statements that claim to be a definition of knowledge management and there are different perspectives on what knowledge management is. Lets choose a simple working definition and get on with it. Knowledge management km is arguably one of the most interesting and powerful it and management concepts in decades. From this perspective, knowledge management is not so much a new practice as it is an integrating practice.
Knowledge management km is the systematic management of processes enabling vital individual and collective knowledge resources to be identified, created, stored, shared, and used for the benefit of the actors involved glossary. Using wiki software helps analyse, structure, gain and transfer knowledge, experience, skills, and networks within an organisation. Probably no better or more succinct singleline definition has appeared since. Knowledge management km is the process of creating, sharing, using and managing the knowledge and information of an organisation. Knowledge management km definitions john girard, ph. The knowledge in knowledge management fred nickols 5292010 this paper was commissioned for and appears in the knowledge management yearbook 20002001. Part 4 the role of knowledge in the new model 15 6. The classic oneline definition of knowledge management was offered up by tom davenport early on davenport, 1994. Part 6 implications of the strategy for knowledge management in eca 21 8. There are many taxonomies that specify various kinds of knowledge. It appears that the concepts such as knowledge management are used without consistent definitions and without appreciating such diversity. Spoilt for choice wiki software for knowledge management. A regional initiative, 2011 knowledge management is the practice, process and culture of creating, sharing and improving an organizations knowledge. Efforts to distinguish the fields of organizational learning, knowledge management, and intellectual capital are rare.
Knowledge management is the process of capturing, distributing, and effectively using knowledge. Knowledge management and organisational learning, an. Brooking knowledge management is about enhancing the use of organisational knowledge through sound practices of information management and organisational learning. Km seems to have been successfully applied in large companies, but it is. Part 2 overview of past eca knowledge management efforts 7 4. New research on knowledge management technology intechopen.
Informationprocessing paradigm of knowledge management growing interest in knowledge management stems from the realization that in the knowledge era, organizational knowledge is a strategic corporate asset that needs to be garnered, retained, updated, disseminated and applied to future organizational problems cf. A special case of inductive reasoning resulting in specific assertions that imply the available information in context of the background knowledge without logical certainty. For a more comprehensive discussion and definition, see my knowledge management definition. Knowledge management is the activity, which is concerned with strategy and tactics to manage human centered assets. This book aims to introduce readers to the recent research topics, it is titled new research on knowledge management technology and.
The exchange and creation of knowledge are part of. Based on the discussion in the previous section, my knowledge management definition is as follows. Preparing an organization for knowledge management initiatives means changing or adapting the organizational culture to facilitate, support, and encourage the. In recent years, there have been more and more new and interesting findings in the research field of knowledge management. Designing a reference model, journal of organizational knowledge management, vol. Knowledge management as an organizational innovation has been with us for more than a decade. It is important to remember that knowledge management is not about managing knowledge for knowledge s sake. Gray queens university 15 april 2001 abstract a wide variety of organizational practices have been proposed to support the creation. Some basic aspects of knowledge k abharya, h k adriansenb, f begovacc, d djukicd, b qine, s spuzica, d wooda, k xinga. Leading the knowledge management effort defining knowledge management requirements and gaps. The process of managing all aspects of organizational knowledge is the domain of knowledge management km. Barclay managing editor, knowledge praxis philip c. Introduction to knowledge management linkedin slideshare.